CUSTOMER SERVICE
The cornerstone of the Jim’s brand is customer service. Going the extra mile for your customers keeps them happy, keeps them coming back, and makes it far more likely that they will recommend you to their friends. If you do your job well, informal referrals could become one of your best sources of business.
Customer service means:
- Punctuality
- Honesty
- Presentation
- Diligence
- Maintaining ongoing relationships
Customer service means... A deep knowledge and understanding of the products and services you are offering – and how they relate to your customer’s needs.
Despite making mistakes on the way, Jim Penman understood the importance of customer service and it helped him build Australia’s biggest franchise business. Any new enterprise has a learning curve, and while you won’t be perfect straight away, putting your customer’s needs above everything else will ensure that over time, you and your business go from strength to strength.
Need it Done? Jim's the One!